Privacy Policy

1. Information Collected

We collect personal information that you voluntarily provide to us when you register for an account, request a quote, or contact us. This includes your name, email address, phone number, and physical address. We also collect specific project data you upload, including room photos, architectural plans, dimensional measurements, and custom design configurations.

2. How We Use Information

We use the information we collect to operate, maintain, and provide the features of our marketplace. This includes facilitating quotes, processing orders, coordinating deliveries, and rendering tailored architectural and design recommendations. We also use this data to communicate with you about your projects and provide customer support.

3. AI Processing

When you use the AI Design Studio or the AI Concierge, the photos, floor plans, and textual inputs you provide are processed by our artificial intelligence systems to generate visual concepts, layout estimations, and product recommendations. This data may be transiently shared with our secure AI model partners strictly for the purpose of generating your requested outputs.

4. Information Sharing

We share your information with trusted third parties to fulfill your projects. This includes:

• Manufacturers: To process product orders and validate warranty registrations.
• Installers & Trade Partners: To provide accurate installation quotes and schedule job completions.
• Financing Providers: We will explicitly ask for your consent before forwarding your project scope and contact details to third-party financing partners for pre-qualification.

We do not sell your personal information to third-party marketers.

5. Cookies & Analytics

We use cookies and similar tracking technologies to analyze trends, administer the platform, and track users' movements around the site. This helps us optimize our luxury digital experience and identify operational bottlenecks. You can control the use of cookies at the individual browser level.

6. Data Retention & Security

We retain your personal information and project data for as long as your account is active, or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. We implement industry-standard technical safeguards to protect your data from unauthorized access, alteration, or destruction.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You can manage your communication preferences directly within your Customer Portal account settings. To exercise your data rights, please contact our support team.

8. Children's Privacy

The DOMEVO platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information immediately.

9. Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please reach out to our privacy compliance team via our contact directory.